the Puerto Rico Store Frequently Asked Questions

Do you own a Store in Tampa, Florida?

No, we do not operate a store, we only sell on the Internet.

Do you ship outside the United States?

We currently ship Only to the United States, including Hawaii and Alaska, Puerto Rico, Canada and APO and FPO Addresses.

If I am paying by Check or Money Order, do I have to send the payment first?

Yes, if you are paying by Check or Money Order, you will need to print your order and mail it with your payemnt to:

Boricua.com
6018 Wilshire Drive
Tampa, FL 33615

make Payable to: Boricua.com

If paying by Money Order, your order will ship when payment is received. If paying by Check, your order will be held for 10 Business Days to verify that funds have cleared. Your order will ship after the 10 Business Days.

Do you ship COD?

SORRY - We Do Not Ship COD

How do you ship your orders?

We ship all orders US Post Office - Priority Mail, FED EX Ground and UPS.
Please allow 7 to 10 Days for your order to arrive.

Can I have a Tracking Number for my Order?

When your order ships, you will be sent and email letting you know that your order shipped and it will include your tracking number for Priority mail, FED EX or UPS. You can also log in to your account with your email and password to track your orders and view previous orders.

Do you ship Overnight?

Sorry, but we do not currently offer Overnight Shipping. Due to the large amount of fraud on the internet, we cannot ship orders Overnight.

I placed an order at least 2 weeks ago and I have not received it? Where is my order?

Did you receive an email informing you that your order shipped? If yes, your order may be lost in the mail. Please contact us right away so that we can locate your order or send you a new order. If you did not receive and email that your order shipped, did you receive an email that your credit card was declined? If you have any questions about your order, please contact us right away.

I received my order, but something is missing or broken or doesn't fit. What should I do?

If you received an item that is broken, please contact us and we will ship a replacement for the item. If we are out of stock on the item, we will issue you a Store Credit or a Refund for the item. If you are missing an item, check your invoice and see if the item is marked Out of Stock/Refund or Back Order. If the item is Out of Stock and we are issuing you a refund, the refund will be issued back to the credit card used for the order. If the item is marked Back Order, we will ship the item to you as soon as it is back in stock. If you prefer not to wait, we can issue you a refund. If you receive an item that does not fit and you want to return it for an exchange, please ship back to us at:

Boricua.com
6018 Wilshire Drive
Tampa, FL 33615

Please return the item in its original packaging and include a copy of your order witht the item. Please indicate on the order what size you would like to exchange the item for. If you want to make sure we have your size in stock, please contact us via email first.

We are interested in your Feedback. Please take our Store Survey

Our goal is to keep our customers happy. We strive to achieve this goal. We know that we will not make everyone happy, but we try our best to resolve any problems with orders placed with us.

Thank you for your orders, we appreciate your business,

John y Liz
Co-Founders
Boricua.com